Retrieval Policy -SMS For Web Design

1. Introduction

At SMS FOR WEB DESIGN, we strive to provide high-quality digital services, including informal educational content, digital design, and electronic marketing services. Due to the nature of the services provided, we explicitly outline our refund policy to ensure transparency with all our clients.

2. Nature of Services

All products and services we offer are fully digital and delivered directly online upon completion of payment. This includes:

  • Access to digital educational courses

  • Digital design services

  • Downloadable or viewable content or subscriptions

  • Payment gateway integrations or technical consultations

3. General Refund Policy

Due to the nature of digital content, we do not offer refunds or exchanges in the following cases:

  • Payment has been completed and access to the content has been granted

  • The requested service has been fulfilled (such as design or integration)

  • The user has downloaded files or started viewing the content

Therefore, we regret to inform you that orders or services cannot be canceled or refunded after payment is completed.
Please make sure to review all details before confirming your order and making payment, as all transactions are final.

4. Rare Exceptions

We may consider refund requests only in the following cases:

  • Duplicate payments made by mistake (the duplicate amount will be refunded)

  • The user was unable to access the service due to a technical issue on our end

  • The service was not delivered at all within 7 days of payment (with proof provided)

In these cases, an official request must be submitted via email within 48 hours of the issue occurring.

5. How to Submit a Refund Request

If you believe your case qualifies for a refund, please contact us at:

📧 Email: info@smsdesignsolutions.com
📞 Phone: +971-527864422

Your request should include the following:

  • Client’s full name

  • Transaction number

  • Description of the issue

  • Proof of payment

6. Processing Time

All refund requests will be reviewed and responded to within 3 to 5 business days.
If approved, the refund will be issued to the original payment method within 7 to 14 business days, depending on the payment provider.

7. Final Notice

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this refund policy in full.

Last Updated: June 20, 2025