1. Introduction

At SMS FOR WEB DESIGN,we endeavor to provide high-quality digital services, including informal educational content, digital design, and e-marketing services. Due to the nature of the services provided, we make our return policy explicitly clear to ensure transparency with all our clients.

2. Nature of services

All the products and services we offer are fully digitized. They are made available online immediately after checkout. This includes:

• Access to digital courses
• Web Design Services
• Downloadable or viewable content or subscriptions
• Connecting payment gateways or technical consulting

3. General Retrieval Policy

Due to the nature of digital content. We do not offer refunds or exchanges in the following cases:

• Payment has been made and the customer has been granted access to the content
• The requested service has been implemented (e.g., design or connectivity)
• The user has uploaded files or started watching content

4. Rare exceptions

We may only consider refund requests in the following cases:

• Payment was made twice by mistake (we will refund the duplicate payment)
• User fails to access the service due to a technical glitch on our end
• The service was not finally provided within 7 days of payment (with proof)

In these cases. A formal request must be made via email within 48 hours of the issue occurring.

5. How to submit a refund request

To apply for a refund (if eligible). Please contact us at:

📧 E-mail: info@smsdesignsolutions.com
📞 Phone: +971-527864422

The application must contain:

• Client’s name
• Transaction number
• Problem description
• Proof of payment

6. Processing time

All refund requests are responded to within 3 to 5 business days.
If approved. The refund will be made to the same payment method used within 7 to 14 business days depending on the payer.

7. Final notice

By making a purchase on our website. You acknowledge that you have read, understood and agreed to this Return Policy in its entirety.

Date last updated: June 20, 2025